FAQ





Can I call my PERS and have a 2-way voice conversation?

Yes, the PERS-2400 and PERS-3600 products have a programming option that lets the subscriber answer an incoming phone call with a button press. This sets up a speakerphone session through the PERS system, and may be a convenient option for many users. The PERS-3600 also adds remote call-in capability (password protected) so that family members or caregivers can connect a 2-way voice speakerphone call – even if the subscriber can’t answer the phone, or press their button.

Is there a solution for a Customer that switches from an Analog phone to a VOIP service?

Yes there are commerically available wireless communicator form the following companies; Tyco/DSC, Uplink and Telular. These devices may range in price from $100.00 to &140.00 with a monthy service fee of $7.50 to $10.00 dollars a month.

Can My PERS call my Telephone or Cell Phone?

No, the PERS system can’t dial out like a traditional phone to make a 2-way voice call – but it can be configured to answer an incoming phone call.
The PERS 2400 and 3600 systems are designed to dial out to call centers (standard alarm industry receivers, configured to handle calls with 4×2 or Ademco Contact ID formats).
Once the report is received by the call center, programming options are available to forward that call to a live operator for 2-way voice.

How is the audio mode selected?

The units are delivered with default settings (please refer to your setup guide) however, it is not fixed, and at any time during a two-way audio session, the central station operator has the option to switch to “Manual” mode by pressing 1 to talk, or 3 to listen. The PERS will return to the original two-way voice setting after the present call is finished.

PERS 2-way voice coverage & transmitter range

The units are delivered with default settings (please refer to your setup guide) however, it is not fixed, and at any time during a two-way audio session, the central station operator has the option to switch to “Manual” mode by pressing 1 to talk, or 3 to listen. Our PERS2400 and 3600 Installation & Operation Manuals specify the Maximum RF range at 400 ft, line-of-sight, open range. (The new LRP/LRW pendants increase this range by approx 20%…) Testing confirms this capability, which in real-world application allows a client to roam to their mailbox, or do gardening nearby their home. This means subscribers can have an event within RF range of the console, but beyond audio range to conduct 2-way voice, even with remote speaker/microphone units installed. In that case, each PERS provider will have their own protocol of how to progress through the response options (call the client, call the next-door neighbor, call the son/daughter, etc.) and proceed to dispatch 9-1-1 emergency personnel even if 2-way voice cannot be established.

What does the trouble Indicator do on my PERS unit?

The trouble indicator is normally off, but will light when any transmitters that are supervised are missing. The trouble indicator will also blink slowly when any transmitters have a low battery.

How do I use the activity timer?

To enable the activity timer press the “Home Button” for 5 seconds to turn the activity timer on. The “Home Indicator” will light showing that the “Activity Timer” is enabled. The subscriber needs to press the “Home Button” or trigger an activity transmitter before the timer expiries to prevent an “Inactivity Report” that will be sent to the central station. Pressing the “Home Button” restarts the timer, in the programming of the PERS consoles the “Activity Timer” can be enabled for 8, 12 or 24 hours, or disabled. The “Home Indicator” will blink & a short beep sounds every 10 seconds when less than 15 minutes of time remain.

What is the Battery life of my PERS Transmitters?

Up to five years.

What does the flashing LED’s mean on the PERS?

1. A quick flashing LED light means there is no A.C. power and the PERS unit is on “Back-up Battery.” The back-up battery will last up to 24 to 32 hours. 2. A slow flashing LED means the A.C. power has been restored and the back-up battery is charging.

How do I program a transmitter into a PERS?

To program a single transmitter into the PERS-2400 simply press and hold the “CLEAR” button for five seconds or until you hear five beeps. The unit is now ready to accept the transmission from the DX or DXS transmitter. After transmission is received, the PERS will beep once, then return to the normal operation mode. To program a single transmitter into the PERS-3600, press and hold the “CANCEL” button for five seconds or until the console announces “Ready To Learn Sensor”. Unit is now ready to accept the transmission from the DX or DXS transmitter. After transmission is received, the PERS will announce “Emergency Sensor Learned” and then return to normal operation mode.

Does the PERS have line seizure?

Yes, the model RJ-ADAPT RJ-31X Telephone adapter allows connecting the two telephone jacks on the PERS-2400B or PERS-3600B consoles to a universal service order code RJ-31X or RJ-38X telephone jack. These types of telephone jacks, wired per specification, provide proper telephone line seizure for the PERS console regardless if any telephone set is off-hook in the installation.

PERS standard wrist band doesn’t fit

Q: Many of our PERS subscribers have small wrists, and the DXS-62A standard wristband doesn’t fit. What options does Linear have? A: Many subscribers with small wrists prefer to use the lanyard/pendant option, standard for the DXS-62A and DXS-LRP. The Petite Wristband offered in our catalog (PWB-1) installs using standard 20 mm compression springs, similar to those found on replacement wrist-bands at drug stores and department stores. The new DXS-LRW, planned for June 2011 availability is a factory configured wrist based transmitter, designed to accommodate more petite wrists than the DXS-62A wrist strap.

Wall Mounted Transformers keep falling out.

Q: The wall mounted transformer for the PERS2400 and 3600 consoles is heavy, and sometimes falls out of the wall (especially in older homes.) What options can QRA suggest to address this? A: The product includes a tab (required by UL) for screwing the transformer into standard wall sockets. UL actually suggests replacing decora style wall sockets to standard, to allow for proper installation. Application note: You can also use a short extension cord to address this issue.

What is voice-activated two-way audio?

Voice-activated (also referred to as VOX switching) two-way audio is an audio mode provided on Linear consoles for the convenience of PERS providers and clients. Under normal operating conditions, VOX allows for more natural, speakerphone-like discussions to occur between the PERS client and the central station operator – but it is important to emphasize that PERS consoles are not speakerphones – they are part of an Emergency Reporting System..